The study aims to reveal the main dimensions of student satisfaction in higher education institutions in Georgia, utilizing a combination of self-determination theory and the student engagement model of satisfaction.
To achieve this objective, data analysis was conducted using the Eurostudent Georgia national survey database collected in 2022. The sample consisted of 3,206 undergraduate students from various Georgian universities, with 1,743 females and 1,464 males.
Specific items from the Eurostudent questionnaire were selected to represent factors known as potential determinants of student satisfaction. These items encompassed categories such as teaching and learning, academic support, infrastructure and facilities, student services, career development opportunities, and assessment and feedback.
A multiple linear regression model was constructed to assess the predictors of student satisfaction. This model comprised 15 predictors and explained 49% of the variability in student satisfaction (R2adj = 0.489, F(3179,27) = 114.715, p < 0.000). The study identified several categories of predictors that significantly influenced students' satisfaction including teaching methods and academic support, quality of teaching, students' sense of belonging, and support for the development of life skills such as critical thinking, problem-solving and crisis management, The study also revealed that students' professional support and programs closely linked to the labor market were valuable predictors of student satisfaction by their universities. The paper discusses the results in connection with the self-determination theory and the student engagement model. Furthermore, it recommends expanding the understanding of the concept of student satisfaction in an academic setting.

Authors:
Mzia Tsereteli, Ivane Javakhishvili Tbilisi State University, Georgia

About the Presenter(s)
Professor Mzia Tsereteli is a University Professor/Principal Lecturer at Ivane Javakhishvili Tbilisi State University in Georgia

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https://www.linkedin.com/in/mzia-tsereteli-bb56b4b5/

Connect on ResearchGate
https://www.researchgate.net/profile/Mzia-Tsereteli

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